Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Doc2Shelf (“we”, “us”) governing your use of the Doc2Shelf application and website at doc2shelf.com (“Service”). By creating an account or using the Service you accept these Terms. If you use the Service on behalf of a company, you confirm you are authorized to bind that company.

Doc2Shelf is a drafting and publishing tool: it extracts product data from documents you upload, uses artificial intelligence to generate draft product listings, translations, and compliance-related content (such as declarations and product-safety information blocks), and can publish listings to e-commerce platforms you connect. The Service is a productivity tool for professional sellers — it is not a substitute for your own quality control, and it does not provide legal, regulatory, or compliance advice.

You must provide accurate account information and keep access to your account secure. You are responsible for all activity under your account. You must be at least 16 years old and use the Service only for lawful business purposes.

You retain all rights to the documents you upload and the content generated from them in your workspace. You grant us the limited license needed to operate the Service: storing your documents, processing them (including through third-party AI providers) to produce the outputs you request, and transmitting content to platforms you connect. You are responsible for having the necessary rights to the documents and product information you upload — only use documents for products you own, resell with authorization, or are otherwise permitted to market.

The Service uses large language models. AI-generated output — including product titles and descriptions, specifications, translations, categorizations, and especially compliance-related content such as declarations, safety information, and GPSR blocks — is produced automatically and may be incomplete, outdated, or incorrect, and may misstate facts contained in or absent from your source documents.

• You must review and verify all generated content before using or publishing it. The review step in the app exists to support this; marking content as reviewed, or skipping review, does not transfer any responsibility to us.
• Generated compliance content is a draft, not advice. Regulatory texts (EU and US declarations, GPSR information, labelling content) are produced as a starting point. Whether a product and its listing comply with the laws of any market — food law, cosmetics regulation, product safety, labelling, or any other regime — is solely your responsibility, and where required you must have outputs verified by a qualified professional.
• You are the publisher. Content you publish to a store or marketplace is your content; you are solely responsible for its accuracy and legality and for the products you sell.

Publishing requires connecting third-party platforms (such as Shopify, WooCommerce, or eBay). Your use of those platforms is governed by their own terms, and we are not responsible for their availability, their acts or omissions, or changes to their APIs that affect the Service.

Free and paid subscription plans are described on our pricing page. Payments are processed by Stripe, or through the Shopify Billing API for merchants who installed the app from the Shopify App Store. Subscriptions renew automatically until cancelled; you can change or cancel your plan in the app at any time, with changes taking effect as shown at the time of the change. Except where required by law, fees are non-refundable. We may change prices with advance notice effective from your next billing period.

You must not:

• use the Service to create or publish unlawful, deceptive, or infringing content, including fake reviews or fabricated product claims;
• upload documents or data you have no right to use;
• probe, overload, disrupt, or circumvent the security or usage limits of the Service;
• resell or provide the Service to third parties except as part of your own listings workflow.

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty regarding the accuracy, completeness, or reliability of AI-generated output. We do not warrant that the Service will be uninterrupted, error-free, or that generated content will satisfy any legal or marketplace requirement.

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, regulatory fines, product recalls, or marketplace sanctions arising from your use of the Service or of content generated with it. Our total aggregate liability for all claims arising out of or relating to the Service is limited to the amount you paid us in the twelve months preceding the event giving rise to the claim (or EUR 50 if you use only the free plan). Nothing in these Terms excludes liability that cannot be excluded by law, such as liability for intent or gross negligence.

You will indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from content you upload or publish, products you sell, your breach of these Terms, or your violation of any law or third-party right — including claims that listings or compliance content you published with the Service were inaccurate or non-compliant.

You can stop using the Service and delete your account at any time in the app. We may suspend or terminate accounts that breach these Terms, create legal risk, or remain unpaid, with notice where practicable. Sections 4–5 and 9–13 survive termination.

These Terms are governed by the laws of Slovenia, excluding its conflict-of-law rules, and disputes are subject to the exclusive jurisdiction of the courts of Slovenia. Mandatory consumer-protection rules of your country of residence remain unaffected where they apply.

We may update these Terms as the Service evolves; material changes are announced in the app or by email before they take effect, and continued use after the effective date constitutes acceptance. Questions about these Terms: info@doc2shelf.com.